Refund policy
Return, Refund & Warranty Policy – Digital Link
:root {
--blue: #0078D4;
--mint: #00C896;
--dark: #0f1923;
--text: #1e2a35;
--muted: #5a6a78;
--border: #e0e8f0;
--bg: #f7fafd;
--white: #ffffff;
--warn: #f5a623;
--warn-bg: #fff8e1;
--warn-text: #7a5800;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
body {
font-family: 'Segoe UI', Arial, sans-serif;
background: var(--white);
color: var(--text);
line-height: 1.75;
font-size: 15px;
}
.rp-wrap {
max-width: 860px;
margin: 0 auto;
padding: 48px 24px 80px;
}
/* Header */
.rp-header {
border-left: 5px solid var(--mint);
padding-left: 20px;
margin-bottom: 40px;
}
.rp-header .badge {
display: inline-flex;
align-items: center;
gap: 6px;
background: #e8f5ff;
color: var(--blue);
font-size: 12px;
font-weight: 700;
letter-spacing: 0.08em;
text-transform: uppercase;
padding: 4px 12px;
border-radius: 20px;
margin-bottom: 12px;
}
.rp-header h1 {
font-size: 2rem;
font-weight: 800;
color: var(--dark);
line-height: 1.2;
margin-bottom: 8px;
}
.rp-header .subtitle {
font-size: 15px;
color: var(--muted);
}
/* Stat cards */
.rp-cards {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 16px;
margin-bottom: 40px;
}
.rp-card {
background: var(--bg);
border: 1px solid var(--border);
border-top: 3px solid var(--blue);
border-radius: 8px;
padding: 18px 20px;
}
.rp-card .icon svg {
width: 26px; height: 26px;
fill: none;
stroke: var(--blue);
stroke-width: 1.8;
stroke-linecap: round;
stroke-linejoin: round;
margin-bottom: 10px;
display: block;
}
.rp-card .label {
font-size: 11px;
font-weight: 700;
text-transform: uppercase;
letter-spacing: 0.08em;
color: var(--muted);
margin-bottom: 4px;
}
.rp-card .value {
font-size: 15px;
font-weight: 700;
color: var(--dark);
}
.rp-card .sub {
font-size: 13px;
color: var(--muted);
margin-top: 2px;
}
@media (max-width: 600px) {
.rp-cards { grid-template-columns: 1fr; }
}
/* Chapter heading */
.rp-chapter {
display: flex;
align-items: center;
gap: 12px;
background: var(--blue);
color: #fff;
border-radius: 8px;
padding: 13px 20px;
margin-bottom: 20px;
margin-top: 40px;
}
.rp-chapter svg {
width: 20px; height: 20px;
fill: none;
stroke: #fff;
stroke-width: 2;
stroke-linecap: round;
stroke-linejoin: round;
flex-shrink: 0;
}
.rp-chapter span {
font-size: 14px;
font-weight: 800;
letter-spacing: 0.06em;
text-transform: uppercase;
}
/* Section */
.rp-section {
margin-bottom: 28px;
}
.rp-section h3 {
display: flex;
align-items: center;
gap: 8px;
font-size: 13px;
font-weight: 700;
color: var(--blue);
text-transform: uppercase;
letter-spacing: 0.06em;
margin-bottom: 10px;
padding-bottom: 6px;
border-bottom: 1px solid var(--border);
}
.rp-section h3 svg {
width: 16px; height: 16px;
fill: none;
stroke: var(--blue);
stroke-width: 2;
stroke-linecap: round;
stroke-linejoin: round;
flex-shrink: 0;
}
.rp-section p { margin-bottom: 8px; }
.rp-section ul, .rp-section ol {
padding-left: 20px;
margin-bottom: 10px;
}
.rp-section li { margin-bottom: 6px; }
/* Warranty cards */
.warranty-grid {
display: grid;
grid-template-columns: 1fr 1fr;
gap: 16px;
margin: 12px 0;
}
.warranty-card {
border: 1px solid var(--border);
border-radius: 8px;
overflow: hidden;
}
.warranty-card .wc-head {
padding: 12px 16px;
font-size: 13px;
font-weight: 700;
color: #fff;
}
.warranty-card.new .wc-head { background: var(--blue); }
.warranty-card.refurb .wc-head { background: #5a6a78; }
.warranty-card .wc-body {
padding: 14px 16px;
background: var(--bg);
font-size: 13px;
}
.warranty-card .wc-period {
font-size: 22px;
font-weight: 800;
color: var(--dark);
margin-bottom: 4px;
}
.warranty-card .wc-period span {
font-size: 13px;
font-weight: 400;
color: var(--muted);
}
.warranty-card ul {
padding-left: 16px;
margin-top: 8px;
}
.warranty-card li { margin-bottom: 4px; color: var(--text); }
@media (max-width: 500px) {
.warranty-grid { grid-template-columns: 1fr; }
}
/* Steps */
.rp-steps { margin: 10px 0; }
.rp-step {
display: flex;
gap: 14px;
margin-bottom: 14px;
align-items: flex-start;
}
.rp-step .step-num {
background: var(--blue);
color: #fff;
font-size: 12px;
font-weight: 800;
width: 26px;
height: 26px;
border-radius: 50%;
display: flex;
align-items: center;
justify-content: center;
flex-shrink: 0;
margin-top: 2px;
}
.rp-step .step-text { font-size: 14px; color: var(--text); }
/* Highlight / alert boxes */
.rp-highlight {
background: linear-gradient(135deg, #e8f5ff 0%, #e6fff9 100%);
border-left: 4px solid var(--mint);
border-radius: 0 8px 8px 0;
padding: 13px 18px;
margin: 10px 0;
font-size: 14px;
color: var(--dark);
font-weight: 600;
}
.rp-alert {
background: var(--warn-bg);
border-left: 4px solid var(--warn);
border-radius: 0 8px 8px 0;
padding: 12px 16px;
font-size: 14px;
color: var(--warn-text);
margin: 10px 0;
}
.rp-nolist {
background: #fff0f0;
border-left: 4px solid #e05353;
border-radius: 0 8px 8px 0;
padding: 13px 18px;
margin: 10px 0;
font-size: 14px;
}
.rp-nolist ul { padding-left: 18px; margin: 6px 0 0; }
.rp-nolist li { color: #8b1a1a; margin-bottom: 4px; }
/* Contact card */
.rp-contact {
background: var(--dark);
color: #fff;
border-radius: 10px;
padding: 24px 28px;
margin-top: 10px;
display: flex;
flex-wrap: wrap;
gap: 24px;
}
.rp-contact-item { display: flex; align-items: center; gap: 12px; }
.rp-contact-item svg {
width: 22px; height: 22px;
fill: none;
stroke: var(--mint);
stroke-width: 1.8;
stroke-linecap: round;
stroke-linejoin: round;
flex-shrink: 0;
}
.rp-contact-item .ci-label {
font-size: 11px;
color: #F5F5DC;
text-transform: uppercase;
letter-spacing: 0.06em;
font-weight: 700;
}
.rp-contact-item a {
color: var(--mint);
text-decoration: none;
font-weight: 600;
font-size: 14px;
}
@media (max-width: 600px) {
.rp-header h1 { font-size: 1.5rem; }
.rp-wrap { padding: 28px 16px 60px; }
.rp-contact { flex-direction: column; }
}
📄 Policy
Return, Refund & Warranty
Your satisfaction is our priority. Here's how we handle returns, refunds, and warranties.
Return Window
3 Days
From delivery date
Refund Timeline
3–5 Business Days
After item inspection
Warranty
Up to 12 Months
New products
Return Policy
Eligibility for Returns
- Items must be returned within 3 days of delivery.
- New items must be unused, in original condition, and in original packaging.
- A proof of purchase or receipt is required.
Non-returnable Items
- Downloadable software or licenses
- Gift cards
- Items with signs of misuse, damage, or tampering
Return Process
1
Contact us at digitallink250@gmail.com within 3 days of receiving the item.
2
Provide your order number and reason for return.
3
Follow the return instructions provided by our support team.
4
Once we receive and inspect the item, we'll confirm if a refund or replacement is applicable.
Refund Policy
If your return is approved, we will issue a refund to your original payment method.
🕒 Refunds are processed within 3–5 business days after we receive and inspect the returned item. You'll be notified by email once processed.
Important Notes
- Shipping fees are non-refundable, unless the return is due to a Digital Link error (e.g., incorrect item shipped).
- If the product is returned damaged or missing parts not due to our error, a partial refund may be issued.
- Refunds cannot be processed without a valid proof of purchase.
Warranty Policy
We stand by the quality of our products and offer warranties for your peace of mind.
🆕 New Products
6 Months (up to 12 months manufacturer warranty)
- Covers hardware defects under normal use
- Excludes accidental damage, misuse, water damage, or unauthorized repairs
🔁 Renewed / Refurbished
3 Months limited warranty
- Covers hardware failure due to manufacturing issues
- Excludes accidental damage, misuse, water damage, or unauthorized repairs
How to Claim Warranty
1
Email digitallink250@gmail.com with your order number, product details, and description of the issue.
2
Our support team will assess your claim and provide next steps (repair, replacement, or refund).
3
Warranty service is subject to product evaluation and valid proof of purchase.
Need Help?
Questions about returns, refunds, or warranties? Our support team is here.
Email
digitallink250@gmail.com
Phone / WhatsApp
+250 788 726 087