FAQ
❓ Help Center
Frequently Asked Questions
Everything you need to know about ordering, delivery, payments, and warranty at Digital Link.
Ordering & Shipping
How do I place an order?
You can order through digitallink.rw — add to cart and checkout. You can also order via WhatsApp by sending us the product name and your delivery address.
Do you deliver across Rwanda?
Yes! We deliver nationwide. Kigali: same-day or next-day. Other cities: 2–4 business days. Remote areas: 3–5 business days.
How long does delivery take?
Orders placed before 6 PM are processed same day. After 6 PM are processed next business day. You'll receive SMS/email confirmation once dispatched.
What are the delivery fees?
Delivery fees vary by location. Our team confirms the exact fee when your order is processed. Contact us on WhatsApp for a quote.
What if I'm not available during delivery?
Our team will contact you before arrival. If unavailable, we'll reschedule. Up to 2 delivery attempts will be made. Unclaimed orders may be cancelled (minus delivery costs).
Returns & Refunds
Do you accept returns?
Yes — within 3 days of delivery. Items must be unused, in original condition and packaging. Proof of purchase required. See our Return Policy.
What condition must the item be in to return?
Item must be unused and undamaged, in original packaging with all accessories. Items with misuse, tampering, or damage will not be accepted.
What items cannot be returned?
Non-returnable: downloadable software or licenses, gift cards, and items with signs of misuse, damage, or tampering.
When will I get my refund?
After receiving and inspecting the item, refunds are processed within 3–5 business days to your original payment method. You'll be notified by email.
Are shipping fees refundable?
Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped). In that case we cover return shipping.
Warranty & Repairs
What warranty do you offer?
New products: 6-month warranty (up to 12 months with manufacturer warranty). Renewed/Refurbished: 3-month limited warranty. Covers hardware defects under normal use.
What does the warranty cover?
Covers hardware defects and malfunctions under normal use — manufacturing faults and component failures without physical damage or misuse.
What is NOT covered by warranty?
Not covered: accidental damage, water/liquid damage, misuse, physical damage, unauthorized repairs or modifications, and normal wear and tear.
How do I claim warranty?
Email digitallink250@gmail.com with your order number, product details, and description of the issue. Our team will advise next steps.
Can I get my device repaired elsewhere?
Repairs by unauthorized third parties will void your warranty. Always contact us first — we'll guide you through the correct repair or replacement process.
Payment Methods & Security
What payment methods do you accept?
We accept: MTN Mobile Money, Airtel Money, Visa/Mastercard, Bank Transfer, and Cash on Delivery (COD).
Is my payment information secure?
Yes. We use HTTPS encryption and our payment gateway is PCI-DSS compliant. We never store card details — all transactions are processed securely.
When is my payment charged?
Online payments are charged at checkout. COD is paid on delivery. Orders above 100,000 RWF are only confirmed once payment is received.
What if my payment fails?
Your order won't be confirmed. Try a different payment method or contact us on WhatsApp — we can assist with alternative payment arrangements.
Do you offer installment payments?
We don't offer formal installment plans. For large orders, contact us on WhatsApp to discuss payment arrangements.
Still have questions?
Our support team is available Mon–Sat, 8 AM – 6 PM