Return\refund\warranty

Return, Refund & Warranty Policy – Digital Link
📄 Policy

Return, Refund & Warranty

Your satisfaction is our priority. Here's how we handle returns, refunds, and warranties.

Return Window
3 Days
From delivery date
Refund Timeline
3–5 Business Days
After item inspection
Warranty
Up to 12 Months
New products
Return Policy

Eligibility for Returns

  • Items must be returned within 3 days of delivery.
  • New items must be unused, in original condition, and in original packaging.
  • A proof of purchase or receipt is required.

Non-returnable Items

  • Downloadable software or licenses
  • Gift cards
  • Items with signs of misuse, damage, or tampering

Return Process

1
Contact us at digitallink250@gmail.com within 3 days of receiving the item.
2
Provide your order number and reason for return.
3
Follow the return instructions provided by our support team.
4
Once we receive and inspect the item, we'll confirm if a refund or replacement is applicable.
Refund Policy

If your return is approved, we will issue a refund to your original payment method.

🕒 Refunds are processed within 3–5 business days after we receive and inspect the returned item. You'll be notified by email once processed.

Important Notes

  • Shipping fees are non-refundable, unless the return is due to a Digital Link error (e.g., incorrect item shipped).
  • If the product is returned damaged or missing parts not due to our error, a partial refund may be issued.
  • Refunds cannot be processed without a valid proof of purchase.
Warranty Policy

We stand by the quality of our products and offer warranties for your peace of mind.

🆕 New Products
6 Months (up to 12 months manufacturer warranty)
  • Covers hardware defects under normal use
  • Excludes accidental damage, misuse, water damage, or unauthorized repairs
🔁 Renewed / Refurbished
3 Months limited warranty
  • Covers hardware failure due to manufacturing issues
  • Excludes accidental damage, misuse, water damage, or unauthorized repairs

How to Claim Warranty

1
Email digitallink250@gmail.com with your order number, product details, and description of the issue.
2
Our support team will assess your claim and provide next steps (repair, replacement, or refund).
3
Warranty service is subject to product evaluation and valid proof of purchase.

Need Help?

Questions about returns, refunds, or warranties? Our support team is here.

Phone / WhatsApp
+250 788 726 087