Shipping Policy

Shipping Policy – Digital Link
🚚 Shipping

Shipping Policy

We deliver quickly, safely, and affordably across Rwanda.

Kigali Delivery
Same-day / Next-day
Order before 6 PM
Other Cities
2–4 Business Days
Nationwide coverage
Remote Areas
3–5 Business Days
Via local partners

📍 Delivery Areas

We deliver nationwide across Rwanda:

  • Kigali City — Same-day or next-day delivery
  • All provinces in Rwanda — Via local delivery partners
🚫 We do not ship outside Rwanda at this time.

⏱ Delivery Timeframes

Location Estimated Delivery Time
Kigali ⚡ Same-day or Next-day
Other cities 2–4 business days
Remote areas 3–5 business days
🛑 Delivery timelines may vary slightly based on location and product availability.

📦 Order Processing

  • Orders placed before 6 PM are processed the same day.
  • Orders placed after 6 PM are processed the next business day.
  • You will receive an SMS or email with tracking or delivery confirmation.

🔄 Failed Deliveries & Re-attempts

If delivery is not successful on the first attempt:

  • Our team will contact you to reschedule.
  • Up to 2 delivery attempts will be made.
  • Unclaimed orders may be canceled and refunded (minus delivery costs).
⚠️ Please ensure your contact details and delivery address are correct to avoid delays.

📞 Need Assistance?

Questions about your delivery? Our support team is ready to help.

📧
📱
Call / WhatsApp
+250 788 726 087